Concrete Leveling Leads on a Small Ticket
By Luis Johnson, founder of Lunere Digital. Published
Concrete leveling leads break every rule that works in the rest of this industry, and the reason is the ticket. A sunken driveway panel isn't a five thousand dollar foundation job. Bob Vila, published 31 August 2023, puts the national average concrete leveling project at $1,174, with most homeowners paying $630 to $1,723, mudjacking at $3 to $6 per square foot and polyurethane foam at $5 to $25 per square foot. At those numbers, one bad appointment across town can eat the margin on two good ones, so everything here's about cost per visit and how far the truck has to drive.
The short version
- The average job is small, so the appointment has to be cheap and the drive has to be short.
- Square footage and the amount of drop decide the price, so both are asked on the form.
- Route density beats volume. Two slabs on one street is a better day than four across the county.
- You pay per qualified inspection that happens, never per lead, per call or per form fill.
- A booking is exclusive to one shop, and a no-show comes off when reported within 72 hours.
Why does per-lead pricing fail at this ticket?
Take the middle of that range and call a job eleven hundred dollars. Take a gross margin you would recognize and you're left with a few hundred dollars of gross profit on a job that took a morning. Now put a cost per lead on top, then multiply it by how many of those leads never answered, then add a drive across the county. The job is gone before the pump starts.
This is why so many leveling shops quietly stopped buying leads and went back to yard signs and trucks with wraps. Yard signs work for exactly the reason that matters here: the next three customers live on the same street as the last one, so the drive is nothing and the appointment costs almost nothing to attend.
Any paid channel in this trade has to beat that standard. Not beat it on volume. Beat it on cost per attended appointment, which is the only number a small ticket can afford to care about.
Your ceiling
Here's the arithmetic with your numbers in it. I've no result of my own to show you, so put yours in and see what the ceiling actually is.
What you can afford to pay for one slab appointment
- Your average leveling job, last twenty jobs
- you fill this in
- Your close rate when you're standing on the slab
- you fill this in
- Your gross margin on leveling work
- you fill this in
- Round trip drive time to a typical appointment
- you fill this in
- Jobs you can complete in one day
- you fill this in
- Multiply your average job by your close rate. That's revenue per attended appointment.
- Multiply by your gross margin for the gross profit one attended appointment produces.
- Price the drive. Take the round trip hours, times your loaded crew hourly cost, plus fuel. Subtract it.
- Subtract the quote time itself, usually twenty minutes to half an hour on site.
- What's left is the most you can pay for that appointment and still be ahead. Then do it a second time with a drive twice as long and watch the ceiling collapse, because that's the real lesson of this trade.
You'll usually find two ceilings, not one: a decent number for a slab inside your core ZIPs and almost nothing for one an hour out. That's the argument for tight ZIP targeting and for booking appointments in clusters rather than taking whatever comes in.
What the form has to ask
Four things, beyond owning the house and making the decision. Which slab it's, because a driveway, a garage floor, a pool deck and an interior floor are four different trucks. Roughly how many square feet. How far it has dropped, in inches, which the homeowner can usually estimate by what the door or the step does. And how soon, because pre-sale and pre-winter are real deadlines and a vague someday isn't.
The ZIP is the fifth question and in this trade it's the most important one, since it decides if the appointment is profitable before anything else is known about it.
Seasonality
This trade has a hard weather floor. Most leveling work wants frost-free ground and dry conditions, so the north runs a short season and the south runs most of the year. Spring is the first wave, right after the thaw heaves everything and homeowners walk out and see the trip hazard. Late summer into fall is the second, driven by people trying to sell a house or get the driveway right before winter.
Hedging this a little, because your market will differ: in a short-season market the right move is likely to run hard in the open months and bank the work, rather than spending evenly across a year where half of it's frozen.
Can you only send me jobs over a certain size?
Yes. You give me a square footage floor and the form rejects anything under it before a calendar is shown, so you're not driving out for a single sidewalk square.
What if somebody wants a replacement rather than a lift?
If you pour as well as lift, that's still your appointment. If you only lift, tell me and it gets filtered out on the form.
How tight can the service area be?
As tight as you want. ZIPs gate the form, so if you only want to drive twenty minutes, that's what gets booked.
Sources
- National average concrete leveling project of $1,174, most homeowners paying $630 to $1,723, mudjacking at $3 to $6 per square foot and polyurethane foam at $5 to $25 per square foot. Bob Vila.
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